Purchase conditions

Standard Shipping:

Pending orders will be charged immediately and dispatched as soon as they are available. Upon shipping your order, you will receive tracking information via email. Please note that P.O. Box addresses are not accepted.

Payment:

Unless otherwise specified, all prices include VAT. Please be aware that national taxes may apply to deliveries outside the EU. We accept payments with credit cards (AMEX, Master, Visa) and Paypal.

Changes to Your Order:

Please note that it is not possible to modify your delivery address after confirming the order. If you need to change the delivery address or the titles you have ordered, please request a cancellation and place the order again. If the order has already left our warehouse and you need to change the delivery address, please contact the local courier company once the package has arrived in the destination country.

Return Policy:

You have the right to cancel your order within 14 days of delivery. For returns within the European Union (excluding the Canary Islands), we will send you a return label at no additional cost. We will refund the amount (excluding original shipping costs) within a maximum of 14 days from the date of item delivery. Please note that online-ordered merchandise cannot be returned.

If you have any questions about your order, please contact us at contact@fotonostrum.com.